Below are our Frequently Asked Questions but If you cannot find your answer below, please don’t hesitate to email us at help@outfitswear.com
Q: How do I personalize my item?
A: In the product page, there is a section where you can enter the text you want us to write on the item you’re purchasing.
Q: How much does shipping cost?
A: We offer free USPS first class shipping on all our items.
Q: How long does it take for my order to ship?
A: All items are handmade and made to order, party supplies are shipped in 2-3 weeks from the date of purchase. We ship Mon-Friday 9am-5pm CST. Orders received after the cut off, adds one day to the delivery estimate.
Q: How long does it take to receive?
A: Items arrive within 1-5 days after shipping with USPS.
Q: What shipping method do you use?
A: USPS first class mail with Tracking number
Q: What is your Returns and Refunds policies?
A: We accept returns up to 15 days, just contact us to initiate a return. You will receive a free return shipping label through email. Refunds take about 5 days to appear back into your original payment method.
Q: Do we accept exchanges?
A: Yes we accept exchanges on new or unused items , just contact us and we we would love to help you.
Q: Do you ship internationally?
A: We only ship within The United States at this time.
Q: Which forms of payment do you accept?
A: We exclusively accept Amazon Pay as our payment provider. You can use the same payment method stored in your Amazon account, no prime memberships is required.
Reach out to us if you need any help:
Customer Support For questions regarding an existing order, shipping updates, or product details:
Email: help@outfitswear.com
Phone: (346)230-0067 Mon-Fri 9am-5pm CST
Response Time: We typically respond within 24–48 hours, Monday through Friday(excluding weekends and holidays).